Which of the following employees shows good practice when developing a bad-news message? choose best answer
Dan, a manager at Oak Inc., who avoids providing reasons to support the refusal
Aaron, a manager at Calibon Inc., who avoids using company policy as a reason for the refusal
Meena, a manager at WillWare Inc., who avoids emphasizing how her audience will benefit from the decision
Rachel, a manager at TechnoGram Inc., who avoids using the inductive approach when writing the message
The best answer is:
Aaron, a manager at Calibon Inc., who avoids using company policy as a reason for the refusal.
This is considered good practice because focusing on company policy can come across as impersonal and may not address the recipient's concerns effectively. Instead, providing a more personalized explanation or rationale can help soften the impact of the bad news and maintain a positive relationship with the audience.