Which of the following is true of face-to-face delivery of bad news?
a. It runs the risk of misinterpretation of a message.
b. It decreases the potential for escalation of emotion.
c. It enables immediate feedback.
d. It lacks nonverbal cues.
The correct answer is:
c. It enables immediate feedback.
Face-to-face delivery of bad news allows for immediate interaction, where the recipient can ask questions and express their feelings, leading to a more dynamic and responsive communication process.