Edit and continue the paragraph below to Include Who: People who are involved, What: What is the issue or issues that the organization is facing? When: When did the problem begin? Where: Where all is the problem being felt? How: How did the problem begin? and Describe the recommended solution. How does the solution address the problem Why will it be effective? What will be the outcome?
The second area of improvement regarding communication that I think would benefit ANGELO’S CDS & MORE is that of the location of the staff. On several visits to the store, I witnessed too many employees stationed on the upper floor and not enough on the lower floor. This is particularly frustrating because the bulk of the records are on the lower floor, but the upper floor remains overcrowded with employees who are underutilized. On the lower floor there are also record players for sale, and on one visit a younger man opted to seek my help in selecting a record player because of the lack of employees. This is concerning because the record players are by far the most expensive items in the store, and the store would benefit greatly from having a designated employee who is knowledgeable about record players. To address this issue, I recommend a more structured staff rotation system that ensures both floors are covered at all times.
The second area of improvement regarding communication that I think would benefit ANGELO’S CDS & MORE is that of the location of the staff. On several visits to the store, I witnessed too many employees stationed on the upper floor and not enough on the lower floor. This issue primarily involves the store manager, the sales staff, and the customers who rely on assistance while shopping. The problem began to surface about six months ago, coinciding with an increase in inventory and a shift in customer preferences towards more high-end products, such as record players. This imbalance in staffing is felt most acutely on the lower floor, where the bulk of the records and the expensive record players are located.
The problem originated from a lack of communication and planning regarding staff assignments, leading to an overcrowded upper floor while the lower floor remains understaffed. To address this issue, I recommend implementing a more structured staff rotation system that ensures both floors are adequately covered at all times. This solution would involve scheduling regular check-ins and briefings to assess customer needs and adjust staff placements accordingly.
By ensuring that knowledgeable employees are consistently available on the lower floor, particularly near the record players, customers will receive the assistance they need, which can lead to increased sales and customer satisfaction. This approach will be effective because it directly addresses the root cause of the problem—misallocation of staff—while also enhancing the shopping experience for customers. The anticipated outcome is a more balanced distribution of employees throughout the store, resulting in improved customer service, higher sales of high-ticket items, and a more efficient use