Edit and continue the paragraph below to Include Who: People who are involved, What: What is the issue or issues that the organization is facing? When: When did the problem begin? Where: Where all is the problem being felt? How: How did the problem begin? and Describe the recommended solution. How does the solution address the problem Why will it be effective? What will be the outcome?
The second area of improvement regarding communication that I think would benefit ANGELO’S CDS & MORE is that of the location of the staff. On several visits to the store, I witnessed too many employees stationed on the upper floor and not enough on the lower floor. This is particularly frustrating because the bulk of the records are on the lower floor, but the upper floor remains overcrowded with employees who are underutilized. On the lower floor there are also record players for sale, and on one visit a younger man opted to seek my help in selecting a record player
The second area of improvement regarding communication that I think would benefit ANGELO’S CDS & MORE is that of the location of the staff. On several visits to the store, I witnessed too many employees stationed on the upper floor and not enough on the lower floor. This issue primarily involves the store manager, the sales staff, and the customers who rely on assistance while shopping. The problem began to surface approximately six months ago, coinciding with the store's recent expansion and the addition of new inventory. This imbalance in staff distribution is felt throughout the store, particularly in the lower floor where the bulk of the records and record players are located.
The problem originated from a lack of clear communication regarding staff assignments and responsibilities, leading to an overcrowded upper floor while the lower floor remains understaffed. To address this issue, I recommend implementing a more structured staff rotation system that ensures adequate coverage on both floors at all times. This solution would involve regular assessments of customer traffic patterns and sales data to determine optimal staffing levels for each area of the store.
By redistributing staff more effectively, the solution directly addresses the problem of customer service delays and employee underutilization. It will be effective because it allows for immediate assistance to customers on the lower floor, enhancing their shopping experience and potentially increasing sales of records and record players. The expected outcome is a more balanced and efficient use of staff resources, leading to improved customer satisfaction, higher sales, and a more organized store environment.