Chantelle's Team Meeting on New Claim Form

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Question:

Chantelle, the manager of the claims department in an insurance company, meets with her team to explain the new claim form the company will be using moving forward. This scenario is an example of _____. Group of answer choices

horizontal communication

upward communication

downward communication

written communication

Answer:

This scenario is an example of downward communication. In this context, Chantelle, as the manager, is communicating information to her team, which is a typical characteristic of downward communication.