Were Uber’s espoused and enacted values in sync under Kalanick? How about with Khosrowshahi as CEO?
Under Travis Kalanick, Uber's espoused values often emphasized innovation, disruption, and a "hustle" culture that encouraged aggressive growth and competition. However, many critics argued that the enacted values during his tenure were inconsistent with these espoused ideals. Reports of a toxic workplace culture, instances of harassment, and a lack of accountability for unethical behavior suggested a significant gap between what the company claimed to value and how it operated in practice. This misalignment contributed to various scandals and ultimately led to Kalanick's resignation in 2017.
In contrast, Dara Khosrowshahi, who took over as CEO in 2017, has made efforts to realign Uber's values with its practices. He has focused on promoting a more inclusive and ethical workplace culture, emphasizing accountability, transparency, and respect. Khosrowshahi's leadership has aimed to repair Uber's public image and restore trust among employees, customers, and regulators. While challenges remain, there has been a noticeable shift towards aligning espoused values with enacted behaviors under his leadership.
In summary, under Kalanick, there was a significant disconnect between espoused and enacted values, while Khosrowshahi has worked to create a more cohesive alignment between the