Edit and continue this paragraph to include Who: People who are involved, What: What is the issue or issues that the organization is facing? When: When did the problem begin? Where: Where all is the problem being felt? How: How did the problem begin?, and Describe the recommended solution. How does the solution address the problem Why will it be effective? What will be the outcome? After visiting and researching ANGELO’S CDS & MORE on six different occasions I have seen various interactions between employees and customers. One problem in particular between the staff and the customer became evident to me when I first began coming into the store. The pricing signs were unclear and difficult to understand. The store uses a system of colored stickers to indicate pricing of various items. This system created a host of different questions as a first-time patron. I was forced to ask the staff for help, and a young woman named Sarah was very knowledgeable and helpful in explaining that a blue sticker indicated a special deal for that day, and she explained the other sticker prices to me.
After visiting and researching ANGELO’S CDS & MORE on six different occasions, I have observed various interactions between employees and customers. One problem in particular between the staff and the customers became evident to me when I first began coming into the store. The pricing signs were unclear and difficult to understand. The store uses a system of colored stickers to indicate pricing for various items, which has led to confusion among customers. This issue primarily affects first-time patrons who are unfamiliar with the pricing system, and it has been ongoing since the store implemented this system several months ago. The confusion is felt throughout the store, particularly in high-traffic areas like the music and movie sections, where customers often express frustration over the unclear pricing.
The problem began when the store decided to simplify its pricing strategy by using colored stickers instead of traditional price tags. While the intention was to create a more visually appealing display, the execution has left many customers bewildered. During my visits, I noticed that several customers, like myself, were forced to seek assistance from staff members to understand the pricing, which not only slows down the shopping experience but also places additional pressure on employees.
To address this issue, I recommend that ANGELO’S CDS & MORE implement a dual pricing system that combines both the colored sticker method and clear, printed price tags. This solution would provide customers with immediate clarity while still maintaining the visual appeal of the colored stickers. By placing a small, easily readable price tag next to each item, customers can quickly understand the cost without needing to decipher the sticker system.
This solution addresses the problem by reducing confusion and enhancing the shopping experience for customers. It will be effective because it caters to both new and returning customers, allowing them to shop with confidence and efficiency. The expected outcome is a smoother shopping experience, leading to increased customer satisfaction and potentially higher sales, as customers will be more likely to make purchases without hesitation. Additionally, staff members will be able to focus on providing better service rather than spending time explaining the pricing system, ultimately improving the overall atmosphere of the store.