Edit and contine the paragraph to Include Who: People who are involved, What: What is the issue or issues that the organization is facing? When: When did the problem begin? Where: Where all is the problem being felt? How: How did the problem begin? and Describe the recommended solution. How does the solution address the problem Why will it be effective? What will be the outcome? The second area of improvement regarding communication that I think would benefit ANGELO’S CDS & MORE is that of the location of the staff. On several visits to the store, I witnessed too many employees stationed on the upper floor and not enough on the lower floor. This is particularly frustrating because the bulk of the records are on the lower floor, but the upper floor remains overcrowded with employees who are underutilized. On the lower floor there are also record players for sale, and on one visit a younger man opted to seek my help in selecting a record player
The second area of improvement regarding communication that I think would benefit ANGELO’S CDS & MORE is that of the location of the staff. On several visits to the store, I witnessed too many employees stationed on the upper floor and not enough on the lower floor. This issue primarily involves the store's management team and the sales staff, who seem unaware of the operational inefficiencies. The problem began to surface approximately six months ago, coinciding with the store's recent expansion and the addition of new inventory. This misallocation of staff is felt most acutely on the lower floor, where the bulk of the records and record players are located, yet employees remain concentrated on the upper floor, leading to customer frustration and lost sales opportunities.
The problem originated from a lack of clear communication regarding staff assignments and an inadequate assessment of customer flow patterns. To address this issue, I recommend implementing a more dynamic staffing model that allows for flexible employee placement based on real-time customer needs. This could involve regular assessments of customer traffic and sales data to determine optimal staffing levels on each floor. Additionally, training sessions could be held to emphasize the importance of customer engagement and proactive assistance.
This solution directly addresses the problem by ensuring that employees are strategically positioned where they are most needed, thereby enhancing customer service and satisfaction. By reallocating staff to the lower floor during peak hours, customers will receive timely assistance, which is likely to increase sales of records and record players. The expected outcome is a more efficient use of staff resources, improved customer experiences, and ultimately, a boost in overall sales for ANGELO’S CDS & MORE.