Which of the following can make the closing paragraph of a bad-news message pleasant?
a. Restating the refusal
b. Including a decision that merits an apology
c. Including a forward-looking idea
d. Inserting unoriginal statements
The option that can make the closing paragraph of a bad-news message pleasant is:
c. Including a forward-looking idea
Including a forward-looking idea helps to shift the focus from the negative news to potential future opportunities or positive outcomes, which can soften the impact of the bad news.