Edit and continue the paragraph to Include Who: People who are involved, What: What is the issue or issues that the organization is facing? When: When did the problem begin? Where: Where all is the problem being felt? How: How did the problem begin? and Describe the recommended solution. How does the solution address the problem Why will it be effective? What will be the outcome?
The second area of improvement regarding communication that I think would benefit ANGELO’S CDS & MORE is that of the location of the staff. On several visits to the store, I witnessed too many employees stationed on the upper floor and not enough on the lower floor. This is particularly frustrating because the bulk of the records are on the lower floor, but the upper floor remains overcrowded with employees who are underutilized. On the lower floor there are also record players for sale, and on one visit a younger man opted to seek my help in selecting a record player
The second area of improvement regarding communication that I think would benefit ANGELO’S CDS & MORE is that of the location of the staff. On several visits to the store, I witnessed too many employees stationed on the upper floor and not enough on the lower floor. This is particularly frustrating because the bulk of the records are on the lower floor, but the upper floor remains overcrowded with employees who are underutilized. On the lower floor, there are also record players for sale, and on one visit, a younger man opted to seek my help in selecting a record player instead of approaching a staff member, indicating a lack of available assistance.
The issue of staff placement began several months ago, coinciding with the store's recent expansion and the hiring of additional employees. This problem is felt throughout the store, particularly in the lower floor area where customer traffic is highest. The misallocation of staff has led to decreased customer satisfaction, as patrons are unable to receive timely assistance when browsing the extensive collection of records and equipment.
To address this issue, I recommend a strategic realignment of staff duties, ensuring that more employees are stationed on the lower floor during peak hours. This could involve a rotating schedule that allows for flexibility based on customer traffic patterns. Additionally, implementing a communication system, such as walkie-talkies or a messaging app, could help staff coordinate their movements and respond more effectively to customer needs.
This solution directly addresses the problem by ensuring that customers receive the assistance they require when they need it most. By having more staff available on the lower floor, the store can enhance the shopping experience, leading to increased customer satisfaction and potentially higher sales. The expected outcome is a more efficient use of staff resources, improved customer service, and ultimately, a boost in overall store