Secondly, I was dismayed by the unreceptive attitude of the staff at the restaurant. Upon arrival, I was informed that the bar was open from 6PM, but when I arrived at that time, I was told differently and had to walk back and forth twice to clarify the situation. This lack of organization and clear communication from your team is unacceptable and did not reflect well on the standard of service I expected, alongside the lack of support from the team member at the restaurant. The gentleman I dealt with at the restaurant was particularly unreceptive, which let down the otherwise positive impression of the staff. Clear communication and courteous service are essential, especially at an establishment like Champneys, and this experience did not reflect well on your team's usual high standards.
I appreciate you taking the time to share your feedback regarding your recent experience at our restaurant. I sincerely apologize for the confusion and frustration you encountered with the bar hours and the lack of clear communication from our staff. It is disappointing to hear that the service you received did not meet the high standards we strive to uphold at Champneys.
We understand that clear communication and courteous service are vital to creating a positive experience for our guests. I will ensure that your comments are shared with the team to address these issues and improve our service moving forward. Your feedback is invaluable in helping us enhance our guest experience, and we are committed to making the necessary changes.
Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.