Ashton, a customer care executive at Millington Technologies Inc., receives a message from a customer requesting free service for a laptop with an expired warranty. Which of the following should Ashton avoid when composing the message denying the customer's claim? Group of answer choices
Closing the message with resale or sales promotional material
Providing an explanation for the refusal
Stressing the actions that should have been taken to avoid the problem
Offering possible alternatives to resolve the problem
Ashton should avoid closing the message with resale or sales promotional material. This could come across as insensitive or dismissive of the customer's request and may further frustrate the customer. Instead, Ashton should focus on providing a clear explanation for the refusal, stressing the actions that should have been taken to avoid the problem, and offering possible alternatives to resolve the issue.