Edit and finish the paragraph below to Include Who: People who are involved, What: What is the issue or issues that the organization is facing? When: When did the problem begin? Where: Where all is the problem being felt? How: How did the problem begin? and Describe the recommended solution. How does the solution address the problem Why will it be effective? What will be the outcome?
The second area of improvement regarding communication that I think would benefit ANGELO’S CDS & MORE is that of the location of the staff. On several visits to the store, I witnessed too many employees stationed on the upper floor and not enough on the lower floor. This is particularly frustrating because the bulk of the records are on the lower floor, but the upper floor remains overcrowded with employees who are underutilized. On the lower floor there are also record players for sale, and on one visit a younger man opted to seek my help in selecting a record player because of the lack of employees. This is concerning because the record players are by far the most expensive items in the store, and the store would benefit greatly from having a designated employee who is knowledgeable about record players. To address this issue, I recommend a more structured staff rotation system that ensures both floors are covered at all times.
The second area of improvement regarding communication that I think would benefit ANGELO’S CDS & MORE is the distribution of staff across the store. Currently, employees are predominantly stationed on the upper floor, while the lower floor, which houses the majority of the records and high-ticket items like record players, is often understaffed. This issue has been noticeable for several months, particularly during peak shopping hours, and it affects customer service and sales. For instance, during my visits, I observed a young customer seeking assistance with selecting a record player, but due to the lack of staff on the lower floor, he was left to navigate the selection alone. This is concerning because record players are among the most expensive items in the store, and knowledgeable assistance could significantly enhance customer satisfaction and sales.
To address this issue, I recommend implementing a structured staff rotation system that ensures both floors are adequately staffed at all times. This solution would involve scheduling employees to alternate between the upper and lower floors, allowing for better customer service and support where it is most needed. By having a designated employee knowledgeable about record players on the lower floor, customers will receive the assistance they require, leading to increased sales and improved customer experiences. This approach not only optimizes staff utilization but also fosters a more engaging shopping environment, ultimately resulting in higher customer satisfaction and loyalty.