Effective Communication for Conflict Resolution

Be respectful and engage in non-defensive interaction • Give consideration to the other party’s point of view before responding • Have open, friendly and engaging body language • Make eye contact • Engage the conversation in a calm voice • Smile and show interest • Suggest solutions and make all efforts to resolve the conflict reword

• Approach the conversation with respect and a willingness to listen.
• Take the time to understand the other person's perspective before replying.
• Maintain open, welcoming, and approachable body language.
• Establish eye contact to foster connection.
• Speak in a calm and composed tone.
• Smile and demonstrate genuine interest in the discussion.
• Propose solutions and actively work towards resolving the