Derek is assigned the task of writing a short report on his study of the behavior of the employees in his organization toward their customers in the previous year. The audience for the report is the company's upper-level management team. In this case, which of the following formats should Derek use?
Proposal
Memorandum
Form report
Letter
In this case, Derek should use a form report. A form report is typically structured and allows for the presentation of data and findings in a clear and organized manner, which is suitable for upper-level management. It can include sections such as an introduction, methodology, findings, and conclusions, making it easier for management to understand the behavior of employees toward customers over the past year.